Frequently Asked Questions
Quick answers to the most common questions about Zento.
How do I reset my password?
You can reset your password from the login screen. Tap "Forgot password?" and enter the email address associated with your Zento account. You'll receive a password reset link within a few minutes — be sure to check your spam or junk folder if it doesn't arrive.
Once you've reset your password, you'll be signed out of any other active sessions automatically.
How do I add a new order?
To add a new order, navigate to the Orders tab in the bottom navigation bar and tap the + button in the top-right corner of the screen.
You can fill in the order details — customer, date, number of covers, items, and any special notes. Once saved, the order will appear in your orders list and on your weekly plan automatically.
Can multiple team members use the same account?
Yes. Zento is designed for teams. You can invite team members from the Team tab in settings. Each person gets their own login so you can track who did what and assign tasks to specific individuals.
Team members can see orders and schedules relevant to them based on their role. The account owner can manage permissions for each team member.
How do I delete my account?
You can delete your account from within the app. Go to Settings (tap your profile icon) and scroll to the bottom to find "Delete Account."
Deleting your account is permanent. All your data — orders, customers, menus, and team information — will be permanently removed within 30 days. This action cannot be undone.
If you're having trouble with the app or considering leaving, please contact our support team first — we'd love to help.
What happens to my data if I cancel?
If you cancel your Zento subscription, your account will remain accessible until the end of your current billing period. After that, your account will be downgraded and you may lose access to certain features, but your data will be retained for 90 days to give you time to export it if needed.
If you would like a full export of your data before cancelling, please email support@tryzento.com and we'll prepare a data export for you.
Is my data backed up?
Yes. All data you enter into Zento is stored securely on our servers and backed up daily. We use encrypted backups stored in geographically separate locations to ensure resilience.
In the unlikely event of a data issue, our team can restore your data from a recent backup. If you believe data has been lost or accidentally deleted, please contact us immediately at support@tryzento.com.
Still need help?
Our team is made up of people who understand restaurant operations. If you can't find the answer above, we're happy to help.
Get in touch
Send us an email and we'll get back to you within 1 business day. Please include your account email address and a description of the issue.
support@tryzento.comTips for faster help
- Include the email address linked to your Zento account so we can locate it quickly.
- Describe what you were doing when the issue occurred, including the screen or feature name.
- Attach a screenshot if the issue is visual — it helps us understand the problem immediately.